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Refund & Returns Policy
Last Updated: June 2026
At Peptogenic, customer satisfaction and product quality are our highest priorities. We are committed to ensuring that every order is delivered accurately and in excellent condition.
Return Eligibility
Due to the nature of our products, returns may only be accepted under specific circumstances.
Customers may be eligible for a replacement or refund if:
- The wrong item was received.
- The product arrived damaged during transit.
- The order was incomplete.
- The product was defective upon arrival.
Claims must be submitted within 7 days of delivery.
Non-Returnable Items
For quality assurance, safety, and product integrity reasons, opened, used, or improperly stored products cannot be returned.
We reserve the right to deny return requests that do not meet our eligibility requirements.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our support team immediately and provide:
- Order number
- Description of the issue
- Clear photographs of the package and product
Our team will review the information and provide a resolution as quickly as possible.
Refund Process
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider or financial institution.
Most approved refunds are completed within 5–10 business days.
Replacement Orders
Where appropriate, Peptogenic may offer a replacement shipment instead of a refund.
Replacement requests are evaluated on a case-by-case basis.
Lost Shipments
If a shipment is confirmed lost by the shipping carrier, Peptogenic will work with the carrier to investigate the matter and determine an appropriate resolution.
Order Cancellations
Orders may be cancelled before processing and dispatch.
Once an order has entered the fulfillment process or has been shipped, cancellation requests may no longer be possible.
Quality Commitment
Every product supplied by Peptogenic undergoes strict quality control procedures. We work with trusted manufacturing and testing partners to maintain consistency, purity, and reliability.
Our commitment to quality ensures customers receive products that meet our standards before they leave our facility.
Contact Information
For refund, return, or replacement inquiries, please contact our support team and include your order number for faster assistance.
Peptogenic values transparency, professionalism, and customer satisfaction in every order we fulfill.