Last Updated: June 2026
Welcome to Peptogenic. We are committed to providing reliable and efficient delivery services to customers throughout the United Kingdom, United States, Europe, and selected international destinations.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders received during weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, a shipment confirmation email containing tracking information will be sent to the email address provided during checkout.
Shipping Destinations
Peptogenic currently ships to customers in:
- Europe
- N & S America
- Asia
- Africa
- Selected international destinations
If your country is not listed during checkout, please contact our support team before placing an order.
Shipping Methods
We work with trusted domestic and international courier partners to ensure secure and timely delivery.
Shipping options may include:
- Standard Shipping
- Express Shipping
- Priority International Shipping
Available delivery methods will be displayed during checkout based on your location.
Estimated Delivery Times
Estimated delivery times begin once an order has been processed and dispatched.
- United Kingdom: 1–2 business days
- Europe: 3 business days Maximum
- United States: 3–5 business days
- Canada: 3–5 business days
- Rest of World: 7–21 business days
Please note that delivery estimates are not guaranteed and may vary due to customs inspections, carrier delays, weather conditions, or local regulations.
Order Tracking
All eligible shipments include tracking information.
Customers can monitor the progress of their shipment using the tracking number provided via email after dispatch.
If you experience any issues locating your shipment, please contact our support team for assistance.
Customs, Duties and Import Taxes
International orders may be subject to customs inspections, import duties, taxes, or regulatory requirements imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Peptogenic is not responsible for delays resulting from customs clearance procedures or local import regulations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to incorrect addresses, failed delivery attempts, or refusal of delivery may incur additional shipping charges.
Lost or Damaged Shipments
If your shipment arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.
Our team will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution.
Delivery Delays
While we strive to meet all estimated delivery timeframes, Peptogenic cannot guarantee delivery dates due to factors outside our control, including:
- Customs processing
- Carrier disruptions
- Severe weather conditions
- Public holidays
- Regulatory inspections
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team.
Peptogenic is dedicated to delivering quality products safely, securely, and efficiently to customers worldwide.